Published: Tuesday 17 April, 2018

VIRAL Cebu Pacific Passenger Claims Items Stolen from Her Luggage at NAIA

Another baggage pilfering incident at NAIA? A Cebu Pacific passenger claims to have been robbed of gadgets, perfumes & other items from her luggage at NAIA. The Cebu Pacific passenger had just arrived at NAIA from Hong Kong when she noticed items missing from her luggage which was reportedly opened.

Video of the unnamed passenger has gone viral. The video was recorded by fellow passenger Joseph Carillo around the baggage conveyor area of NAIA Terminal 3 minutes after their luggage from Cebu Pacific Flight 5J 311 came out. It shows the female passenger searching her bags while complaining that some items were missing.

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“Nagmumura siya. Sabi niya hanggang ngayon ganito pa rin ba ang sistema sa bansa natin,” Carillo told ABS CBN News.

He also noted that it took a long time for their baggage to come out. 

The female passenger was later seen being escorted by airport staff so that she could file a complaint.

Meanwhile, Cebu Pacific issued the following statement on the alleged baggage theft incident:

Alleged baggage pilferage—passenger on Flight 5J 113 (Apr 14, 2018)

We are investigating the baggage incident involving a female passenger who flew via Cebu Pacific Flight 5J113 (Hong Kong-Manila) last April 14, 2018.

The passenger flew via another airline from London to Hong Kong, where she retrieved her luggage prior to checking in for Flight 5J 113.

As such, we are coordinating with ground handlers at the Hong Kong International Airport to trace the handling of the passenger’s baggage from the time she arrived in Hong Kong.

After checking-in for Flight 5J 113 in Hong Kong, the passenger’s baggage was placed inside a Unit Load Device (ULD) or baggage container and secured aboard the aircraft. CCTV security footage showed that the ULD arrived Manila intact, with the passenger’s baggage inside. CCTV footage further showed ground personnel loading the baggage on the carousel with the lock still in place.

We are in touch with the passenger concerned and shall update her when more details are available.